Detection and Response Services
Prevent. React. Foresee.
Combining the skills of our world-class IT security research teams with the cutting-edge technology of ESET products that act preventively, proactively and reactively.
Combining the skills of our world-class IT security research teams with the cutting-edge technology of ESET products that act preventively, proactively and reactively.
The world’s best professional support—backed by ESET’s teams of renowned researchers, operating across the globe—is available 24/7/365 to address your security management needs.
When you’re under pressure, standard product support isn't always enough. Exchange your place in the ‘ticket queue’ for a guaranteed response time.
The solutions you need to protect your organization can be highly complex. With ESET experts on hand, resolving issues and security incidents becomes a manageable task.
ESET products are designed to be intuitive and come with comprehensive documentation. Still, access to ESET expertise reduces the risk of slowdown or interruption to vital operations.
If your IT personnel are already committed to core-business tasks, try our MDR solutions—rely on ESET for managed security services.
Complex security risks, and the resources spent resolving them, can threaten an organization's survival. With guaranteed support from ESET, your security operations are protected.
ESET Detection & Response Essential provides a level of security that exceeds standard product support. It focuses on the actual security-related challenges that organizations face, complementing ESET products by investigating, identifying and responding to threats that penetrate standard defenses. It covers everything from basic malware investigation to removal.
ESET Detection and Response Advanced strengthens your organization’s digital security by providing 24/7 support from cyber threat experts. No need to invest in your own active threat and campaign hunting: ESET teams are doing this on your behalf. If an incident occurs, Digital Forensic Incident Response (DFIR) assistance guarantees that a dedicated ESET expert is available to provide consultation and analysis, while continuous improvement and automation means you are always protected.
Worried about ransomware, zero-day threats or email attacks? ESET offers managed services for SMB and Enterprise customers. These 24/7 threat management services use AI and human expertise to deliver world-class ransomware protection without the need to maintain teams of in-house security specialists.
ESET Detection and Response Essential
Investigate, identify and resolve threats to your endpoints
ESET Detection and Response Advanced
Personalized assistance with XDR and 24/7 support
ESET Managed Detection and Response (MDR)
Your business is protected 24/7 by human experts
Compare ESET's Managed Detection & Response services
Premier endpoint protection against zero-day threats, backed by powerful data security.
Complete multilayered protection for endpoints, cloud applications & email—the #1 threat vector.
ESET Enterprise Inspector features an API that enables accessing and exporting of detections and their remediation to allow effective integration with tools such as SIEM, SOAR, ticketing tools and many others.
ESET Enterprise Inspector supports Windows and macOS, which makes it a perfect choice for multiplatform environments.
ESET Enterprise Inspector features remote PowerShell capabilities that allow Security Engineers to remotely inspect and configure their organization’s computers, so a sophisticated response can be achieved without breaking the user’s workflow.
Apply data filters to sort it based on file popularity, reputation, digital signature, behavior or contextual information. Setting up multiple filters allows automated, easy threat hunting, including APTs and targeted attacks, which is customizable to each company’s environment. By adjusting behavior rules, ESET Enterprise Inspector can also be customized for Historic Threat Hunting and “rescan” the entire events database.
Define network access policies to quickly stop malware’s lateral movements. Isolate a compromised device from the network by just one click in the ESET Enterprise Inspector interface. Also, easily remove the devices from the containment state.
ESET Enterprise Inspector provides a unique behavior and reputation-based detection that is fully transparent to security teams. All rules are easily editable via XML to allow fine-tuning or easily created to match the needs of specific enterprise environments, including SIEM integrations.
ESET Enterprise Inspector references its detections to the MITRE Adversarial Tactics, Techniques, and Common Knowledge (ATT&CK™) framework, which in one click provides you with comprehensive information even about the most complex threats.
Use a built-in set of rules or create your own rules to respond to detected incidents. Each triggered alarm features a proposed next step to be performed for remediation. This quick response functionality helps to ensure that any single incident will not fall through the cracks.
Check actions carried out by an executable and utilize ESET’s LiveGrid® Reputation system to quickly assess if executed processes are safe or suspicious. Monitoring anomalous user-related incidents are possible due to specific rules written to be triggered by behavior, not simple malware or signature detections. Grouping of computers by user or department allows security teams to identify if the user is entitle-popupd to perform a specific action or not.
Block malicious modules from being executed on any computer in your organization’s network. ESET Enterprise Inspector’s open architecture offers the flexibility to detect violations of policies about using specific software like torrent applications, cloud storage, tor browsing or other unwanted software.
Assign and unassign tags for fast filtering to EEI objects such as computers, alarms, exclusions, tasks, executables, processes and scripts. Tags are shared among users, and once created, they can be assigned within seconds.
Prioritize the severity of alarms with scoring functionality that attributes a severity value to incidents and allows the admin to quickly identify computers with a higher probability of a potential incident.
View and block modules based on over 30 different indicators, including hash, registry modifications, file modifications and network connections.
View comprehensive data about a newly executed module, including time of execution, user who executed, dwell time and attacked devices. All data is locally stored to prevent sensitive data leakage.