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Get prompt assistance from ESET at any hour of the day or night, including weekends and public holidays.
Expert help to set up your ESET IT security products right from their installation. Using ESET Premium Support greatly lowers the number of potential issues down the line.
The world’s best professional support – backed by ESET’s teams of renowned researchers, operating across the globe – is available 24/7/365 to address your IT security setup and deployment needs and issues.
ESET products are designed to be intuitive and come with comprehensive documentation. Still, having ESET expertise on hand reduces the risks of any downtime or gaps in vital operations.
Tickets that could otherwise take longer are resolved fast with ESET Premium Support. Thanks to strict SLAs, even those issues requiring involvement from the development team are fast-tracked for priority resolution.
With ESET Premium Support, your organization gets a fast, guaranteed response when you need it. We work with your IT teams to tailor our response to your environment. And in the event of an incident, we are here to help.
Take advantage of our HealthCheck service (part of ESET Premium Support) to review and fine-tune ESET IT security products that were previously deployed in your environment.
When it comes to deploying comprehensive IT security, rely on ESET to supply the expertise you need. Premium Support is available 24/7/365, ensuring you have continuous access to the world’s best professional support to address your IT security setup and deployment needs and issues. We guarantee responsive, tailored support that will reduce the risk of any interruption to your operations.
Find out exactly how ESET’s Premium Support services can help you get the most out of the ESET IT security deployed across your organization.
A guaranteed, prioritized and accelerated product support package including fast and detailed analysis of any problems, followed by precise troubleshooting advice at any hour of the day or night. Responses are tailored to your individual needs, with immediate resolution of technical issues in your security environment, response to critical issues within minutes of notification, and prioritized access to ESET HQ experts.
| ESET PREMIUM SUPPORT ESSENTIAL |
Recommended
ESET PREMIUM SUPPORT ADVANCED
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|---|---|---|
| Critical severity (A) response time | 2 hours | 30 minutes |
| Serious severity (B) response time | 4 hours | 4 hours |
| Common severity (C) response time | 24 hours | 12 hours |
| Support availability | 365/24/7 | 365/24/7 |
| Caller entry point | ESET Certified Specialist | ESET Certified Specialist |
| Customer contacts | Unlimited | Unlimited |
| Priority call queuing | ✓ | ✓ |
| Tickets eligible for premium treatment | ✕ | Unlimited |
| Dedicated account manager | ✕ | ✓ |
| Prioritization within development teams | ✕ | ✓ |
| Proactive informative services | ✕ | ✓ |
| Deployment and Upgrade | ✕ | ✓ |
| HealthCheck | ✕ | ✓ |
Superior protection with 24/7 managed detection & response, combining AI-powered automation and ESET’s world-leading expertise.
ESET Enterprise Inspector features an API that enables accessing and exporting of detections and their remediation to allow effective integration with tools such as SIEM, SOAR, ticketing tools and many others.
ESET Enterprise Inspector supports Windows and macOS, which makes it a perfect choice for multiplatform environments.
ESET Enterprise Inspector features remote PowerShell capabilities that allow Security Engineers to remotely inspect and configure their organization’s computers, so a sophisticated response can be achieved without breaking the user’s workflow.
Apply data filters to sort it based on file popularity, reputation, digital signature, behavior or contextual information. Setting up multiple filters allows automated, easy threat hunting, including APTs and targeted attacks, which is customizable to each company’s environment. By adjusting behavior rules, ESET Enterprise Inspector can also be customized for Historic Threat Hunting and “rescan” the entire events database.
Define network access policies to quickly stop malware’s lateral movements. Isolate a compromised device from the network by just one click in the ESET Enterprise Inspector interface. Also, easily remove the devices from the containment state.
ESET Enterprise Inspector provides a unique behavior and reputation-based detection that is fully transparent to security teams. All rules are easily editable via XML to allow fine-tuning or easily created to match the needs of specific enterprise environments, including SIEM integrations.
ESET Enterprise Inspector references its detections to the MITRE Adversarial Tactics, Techniques, and Common Knowledge (ATT&CK™) framework, which in one click provides you with comprehensive information even about the most complex threats.
Use a built-in set of rules or create your own rules to respond to detected incidents. Each triggered alarm features a proposed next step to be performed for remediation. This quick response functionality helps to ensure that any single incident will not fall through the cracks.
Check actions carried out by an executable and utilize ESET’s LiveGrid® Reputation system to quickly assess if executed processes are safe or suspicious. Monitoring anomalous user-related incidents are possible due to specific rules written to be triggered by behavior, not simple malware or signature detections. Grouping of computers by user or department allows security teams to identify if the user is entitle-popupd to perform a specific action or not.
Block malicious modules from being executed on any computer in your organization’s network. ESET Enterprise Inspector’s open architecture offers the flexibility to detect violations of policies about using specific software like torrent applications, cloud storage, tor browsing or other unwanted software.
Assign and unassign tags for fast filtering to EEI objects such as computers, alarms, exclusions, tasks, executables, processes and scripts. Tags are shared among users, and once created, they can be assigned within seconds.
Prioritize the severity of alarms with scoring functionality that attributes a severity value to incidents and allows the admin to quickly identify computers with a higher probability of a potential incident.
View and block modules based on over 30 different indicators, including hash, registry modifications, file modifications and network connections.
View comprehensive data about a newly executed module, including time of execution, user who executed, dwell time and attacked devices. All data is locally stored to prevent sensitive data leakage.